Quick answer
Progress is attached to the EA Account that holds it. Check Connected Accounts before unlinking a console or Steam account: unlinking does not move progress to a new EA Account.
Identify the correct account
- Sign in to the EA Account you used when progress was earned.
- Open EA Account → Connected Accounts and check each platform link.
- Compare the in-game account identity on both platforms.
Why cosmetics appear missing
| Cause | Next step |
|---|---|
| Signed into another EA Account | Return to the original account containing progress. |
| Recent reward not granted | Check purchase entitlement and platform sync. |
| Unlinked/relinked to new EA Account | Contact EA; do not repeat unlinking. |
Unlinking warning
EA states that an Apex account and its progress cannot simply be transferred between EA Accounts. Read the unlinking restrictions before changing any connection.
Sources and review
Reviewed 12 October 2026. Primary reference. Confirm live codes, prices, patch notes and account rules before publication.